Shipping policy
1. Shipping Information
All orders are carefully prepared and shipped directly from our warehouse in Ubud, Bali, Indonesia. We take pride in our ethical production process, using natural materials and traditional techniques. We use DHL and other trusted international couriers to ensure your order arrives safely. A tracking number will be provided for every shipment.
2. Processing Time
・Orders are processed within 2–4 business days after payment confirmation.
・Please note that processing times may be slightly longer during peak seasons, sales, or local Balinese holidays (such as Nyepi).
3. Estimated Delivery Time
Delivery times vary by destination. These are estimates and not guarantees:
Indonesia (Domestic): 3–7 business days (via Pos Indonesia)
East & Southeast Asia: 5–10 business days
Oceania: 7–14 business days
Europe / Middle East: 10–20 business days
North & South America: 12–25 business days
Disclaimer: PT YIN AND YANG shall not be liable for any delays caused by customs clearance, international logistics disruptions, or local postal services.
4. Shipping Cost
Shipping costs are calculated automatically at checkout based on your destination and the total weight of your order.
5. Customs Duties & Taxes
International shipments may be subject to import taxes, customs duties, and fees levied by the destination country.
Responsibility: All such charges are the sole responsibility of the customer.
Payment: These charges are usually collected by the courier (DHL) at the time of delivery.
Refusal: If a customer refuses to pay customs duties and the package is returned to Bali, the original shipping fee and any return costs incurred will be deducted from the refund.
6. Delivery Responsibility & Accuracy
Address Accuracy: Please ensure that your shipping address is complete and accurate (including apartment or unit numbers) when placing your order. We are not responsible for orders that are undeliverable due to incorrect or incomplete information provided by the customer.
Delivery Issues: PT YIN AND YANG is not responsible for delays caused by customs clearance, local logistics disruptions, or missed delivery attempts.
Failed Delivery: If a package is returned to us due to an incorrect address or failure to claim the delivery, additional shipping fees will apply for re-delivery.
7. Need Help?
If you have any questions regarding payment or shipping, please feel free to contact us before placing your order. We are happy to assist you.
